Leasing FAQ

These are some of the most Frequently Asked Questions

How do I apply to rent a home?

Please call our office or the agent listed in the ad to set an appointment to view the property you are interested in. Upon viewing the property, you can apply online at HRGaustin.com or HRGtex.com- click on the Property Management tab, then find the property you want to apply for under “View Lease Listings”.  You can complete your application there and pay the $50 application fee.  The process to complete the background check and references takes between 2-4 days. Once the application has been approved the security deposit will need to be collected (certified funds). The first month’s rent will be collected during the key exchange and property condition walk. All security deposits will be collected with within 48 hours of notice of application acceptance.  For more information concerning the application and application process, please see the “Leasing Application” section.

Who must complete an application and what are the requirements?

All adults age 18 and over must submit copies of their photo identification, SS card and complete the application which can be found online. Each applicant must also sign that they have read and understood the “Application Requirements” form. The income requirement is 3 times the monthly rent. We will check your landlord and employment references to determine your ability to pay the rent on time and to take care of the property.

How much is the application fee?

All individuals completing an application must pay a $50.00 NON-REFUNDABLE fee with the application (application fee is paid online).

What does the application fee cover?

The application fee will cover the processing of credit, employment, and residential history.

What if my application is denied?

The application fee is spent when we process the background check… the application fee is NON-REFUNDABLE.

When will the application fee be deposited?

The application fees are paid online at the time of application. We will instruct any other interested parties that there is an application in process, but it has not be accepted. All applications on hand will be submitted to the owner or owners for approval.

How much is the security deposit?

Usually, the security deposit is equal to one month’s rent. From time to time, some owners may offer special promotions to help lease their property more quickly. The security deposit is to be paid within 48 hours of the notice of acceptance and is to be paid by certified funds (cashier’s check or money order- payable to Hecht Real Estate).  If the applicant cancels the accepted application to rent or does not take possession of the property, the security deposits are NON-REFUNDABLE.

Are there any pet fees?

The pet addendum and any related deposit or fee are negotiated on a case by case basis but usually starts at $350.00. The pet deposit IS NON- REFUNDABLE.

What will I owe at move-in?

One month’s rent is due at move-in regardless of the day of the month. If you move in during the middle of the month the prorated rent charge will be due on at move-in and the next full month’s rent.

Who pays the utilities?

Unless otherwise noted, the tenant is responsible for all utilities- electric, water, gas, cable, etc.  All utilities must be turned on and in the tenant’s name before move in and all utilities have automatic turn off 3 days after move in if not switched into tenants name.  Be sure to set up ALL utilities in your name prior to move in.

Where do I go to get my Mail Box Key?

Once you have signed your lease you will need to take your lease to the post office that services that property.  Let the attendant know you are the new tenant (with the lease) and they will get you a new mailbox key and the location of your mailbox.  The Post Office will generally charge a $25 fee for new keys, this fee is the responsibility of the tenant.

How do I give notice when I’m moving out?

Notice of move out must be given 30 days prior to the end our the lease in writing.  If the lease is broken there will be a minimum 2-month lease penalty for early move-out.  Be sure to contact the office with your forwarding address.

What condition should I leave the property once I move out?

  • Property is to be in good repair as it was at move in, excluding normal wear and tear
  • Tenants are responsible to have the property professionally cleaned & carpets professionally cleaned (receipts are to be delivered to the office).
  • Turn in keys, garage door openers, security devices or other components to the office upon vacating.
  • Remove all trash from the house and property.
  • Remove any unauthorized locks on gates.
  • Replace all missing or burned out lights bulbs and fluorescent tubes.
  • Do not leave any personal property or vehicles after your move out date.